Welcome to citrendshop - Your Ultimate Shopping DestinationFree Shipping on Orders Over $99 !Fast and Reliable ShippingAt citrendshop, we understand that timely delivery is essential. That's why we've partnered with trusted delivery services like UPS, FedEx, DHL, and USPS to ensure your orders reach you safely and efficiently. While we strive for a seamless shopping experience, please be aware that unexpected factors may occasionally affect delivery times.Track Your OrderCurious about your order's status? Keep an eye on its journey through our "Track Your Order" page. Plus, we'll keep you in the loop with regular email updates, including tracking numbers and inventory notifications. For any inquiries or assistance, reach out to our dedicated customer service team at service@citrendshop.com. Expect a response within 24-48 hours - we're here to help!Stay Connected with MobileWe recommend providing your mobile number during checkout. This helps ensure smooth delivery. Please keep your mobile unblocked, as it can expedite the process further.Estimated Delivery TimesThe delivery timeline is divided into two phases:- Processing Time: Allow 5-7 business days for order preparation. Processing time may vary depending on product categories and order volumes.
- Shipping Time: Expect delivery within 12-15 business days, based on your selected logistics method and delivery address.
Total Delivery Days = Processing Time + Shipping TimeGlobal DeliveryNo matter where you are, citrendshop is committed to reaching you:- US & Canada: 10-12 days
- UK: 18-25 days
- EU: 18-25 days
- Australia: 15-20 days
- Oceania (New Zealand): 15-20 days
- Rest of Asia, Africa, Islands, etc.: 20-25 days
- Chile, Brazil : 20-25 days
- South America (Colombia, Peru, Argentina): 20-25 days
Please allow an additional 3 weeks for preorder items beyond normal shipping times.Lost or Stolen PackagesIf you suspect your package is lost or stolen, or if it's marked as delivered but hasn't arrived, please contact us within 10 days to initiate a claim. We'll guide you through the claims process with the carrier. Keep in mind that claims may take up to 30 days to resolve, depending on the carrier's procedures. Important: citrendshop cannot be held responsible for packages confirmed as delivered by the carrier, and we do not issue refunds or credits for such cases.Out of Stock ItemsIn case your order includes out-of-stock items, we'll promptly ship the available items and notify you via email about the out-of-stock items.Shipping CostsShipping fees are based on your order value, which affects the package's weight:- Order value less than
$99 : Shipping Cost $12.99 - Order value
$99 or more: Enjoy FREE SHIPPING!
We encourage you to consider orders over $99 to qualify for free shipping and maximize your savings. Please note that specific heavy products like tactical vests and select boots may have different shipping charges, as specified on their product pages.Thank you for shopping with citrendshop. We're dedicated to making your shopping experience exceptional!
- Processing Time: Allow 5-7 business days for order preparation. Processing time may vary depending on product categories and order volumes.
- Shipping Time: Expect delivery within 12-15 business days, based on your selected logistics method and delivery address.
- US & Canada: 10-12 days
- UK: 18-25 days
- EU: 18-25 days
- Australia: 15-20 days
- Oceania (New Zealand): 15-20 days
- Rest of Asia, Africa, Islands, etc.: 20-25 days
- Chile, Brazil : 20-25 days
- South America (Colombia, Peru, Argentina): 20-25 days
- Order value less than
$99 : Shipping Cost $12.99 - Order value
$99 or more: Enjoy FREE SHIPPING!